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Privacy & Security

Rhinegold Education respects the privacy of all users of our websites. This Privacy Policy applies to all of the products, services and websites offered by Rhinegold Education in connection with Rhinegold Education Digital.

If you have any questions about this Privacy Policy, please feel free to write to us at:
Rhinegold Education, Music Sales Limited, 14-15 Berners Street, London W1T 3LJ

Information we collect and how we use it

In order to provide our full range of services, we may collect the following types of information:

  • Information you provide – When you register for an account with Rhinegold Education, we ask you for personal information (such as your name, school, email address and an account password).
  • Cookies – When you visit our websites, we send one or more cookies – a small file containing a string of characters – to your computer or other device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences and tracking user trends, such as which content is being accessed. You can choose to refuse all cookies, however, some Rhinegold Education features and services may not function properly if your cookies are disabled.
  • Log information – When you access our websites, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
  • User communications – When you send email or other communications to Rhinegold Education, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
  • Other websites – This Privacy Policy applies to Rhinegold Education services only. We do not exercise control over the websites displayed as links from within our various services. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

Rhinegold Education only processes personal information for the purposes described in this Privacy Policy and/or the supplementary privacy notices for specific services. In addition to the above, such purposes include:

  • Providing our services, including the display of customized content;
  • Auditing, research and analysis in order to maintain, protect and improve our services;
  • Ensuring the technical functioning of our network;
  • Protecting the rights or property of Rhinegold Education, our authors, our artists and other suppliers, or our users;
  • Developing new services;
  • Informing you of our new products and services that Rhinegold Education considers may be of interest to you.

Choices for personal information

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different to the purpose for which it was collected, then we will only do so in compliance with the Data Protection Acts 1988 and 2003.

We will not collect or use your information for purposes other than those described in this Privacy Policy and/or in the supplementary service privacy notices unless otherwise permitted by law.

You can decline to submit personal information to any of our services, in which case Rhinegold Education may not be able to provide those services to you.

Information sharing

Rhinegold Education only shares personal information with other companies or individuals outside of Rhinegold Education in the following limited circumstances:

  • We have your consent.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Rhinegold Education, its users or the public as required or permitted by law.

Please contact us at the address at the end of this document for any additional questions about the management or use of personal data.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures.

Save as otherwise expressly provided, we restrict access to personal information to Rhinegold Education employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination of their contract of employment or services agreement and/or criminal prosecution, if they fail to meet these obligations.

Data integrity

We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information

On request, we will supply you with a copy of the personal information that we process about you and that you may have supplied to us, in compliance with our obligations under the Data Protection Acts 1988 and 2003. If your personal data is inaccurate, we will, upon receipt of a written request from you, correct any such error or inaccuracy or if, in certain circumstances, you request that we delete such data, we will comply with your written request. We ask individual users, when writing to us, to identify themselves and the information requested to be accessed, corrected or removed before processing such requests. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. In such circumstances a fee of up to £10 may be charged by us when complying with any such request.

Enforcement

Rhinegold Education regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or Rhinegold Education’s treatment of personal information by contacting us through this web site or by writing to us at the address below.

When we receive formal written complaints at this address, it is Rhinegold Education’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities to resolve any complaints regarding the processing of personal data that cannot be resolved between Rhinegold Education and an individual.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the top of the page by its effective date.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us at: Rhinegold Education, Music Sales Limited, 14-15 Berners Street, London W1T 3LJ
Email: rhinegoldeducation@musicsales.co.uk